Privacy Policy

Your privacy is important to us. Our policy is to respect your privacy regarding any information we may collect from you across our website ncbsolutions.co.uk.

We only ask for personal information when we really need it to provide you with a service. We do this by fair and lawful means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used.

We only retain the information collected for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We do not share personally identifiable information publicly or with third parties, except where required by law.

Our website may contain links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.

The User is free to refuse our request for personal information, understanding that we may not be able to provide some of the desired services.

Your continued use of our website will be deemed acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.

 

Who we are

The website ncbsolutions.pt is the property of the company NCB Solutions, Lda. based in ZMonte Grande Industrial Estate, 265 Natália Correia Street, 4505-326 Fiães, with the VAT number 513457054, hereinafter referred to as NCB Solutions.

 

NCB Solutions Cookie Policy

What are cookies?

As is common practice with almost all professional websites, this site uses cookies, which are small files stored on your computer, to improve your experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We also tell you how you can prevent these cookies from being stored, however, this may downgrade or 'break' certain elements of the site's functionality.

 

How do we use cookies?

We use cookies for various reasons, detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this website. It is recommended that you leave all cookies if you are unsure whether or not you need them if they are used to provide a service that you use.

 

Deactivate cookies

You can prevent cookies from being set by adjusting your browser settings (consult your browser's help to find out how to do this, you can also consult ANACOM's website which explains how to do this). click here). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies generally results in the deactivation of certain functionalities and features of this website. It is therefore recommended that you do not deactivate cookies.

 

Cookies we set

• Account-related cookies - If you create an account with us, we will use cookies for the management of the enrolment process and general administration. These cookies will usually be removed when you leave the site, however in some cases they may remain afterwards to remember your site preferences when you leave.
• Login-related cookies - We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are usually removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Site preference cookies - To provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called up whenever you interact with a page that is affected by your preferences.

 

Third-party cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website.

• This site uses Google Analytics, which is one of the most widespread and reliable analysis solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies can track things like how long you spend on the site and the pages you visit, so that we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page. Google Analytics.

• Third-party analyses are used to measure the use of this website so that we can continue to produce attractive content. These cookies can track items such as the time you spend on the site or the pages you visit, which helps us understand how we can improve our service.
• We periodically test new features and make subtle changes to the way the site looks. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience while on the site, while we understand which optimisations our users appreciate the most.

 

User Commitment

The user undertakes to make appropriate use of the content and information offered by NCB Solutions on the website, and this is by way of example but not limited to:

• A) Do not engage in activities that are illegal or contrary to good faith and public order;
• B) Do not disseminate propaganda or content of a racist, xenophobic nature, or about casinos, online betting, games of chance, any kind of illegal pornography, apology for terrorism or against human rights;
• C) Not to cause damage to the physical (hardware) and logical (software) systems of NCB Solutions, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing the aforementioned damage.

 

Your Rights

You have the right to exercise the following rights:

• Right to information: request additional information about our use of your personal data;
• Right of Access: access or request access to the personal data you have provided us with;
• Right of rectification: request the correction or updating of your personal data;
• Right to Erasure: request the erasure of your personal data, when permitted by law or contract;
• Right of Limitation: request that we limit the way we use your personal data, while we correct it or clarify any doubts about its content or the use we make of it;

You also have the right to withdraw or change, at any time, the consent you have given us to use your personal data, when this has legitimised its use.

To exercise your personal data protection rights, or if you have any questions about our use of your personal data, please contact us by e-mail at info@ncbsolutions.pt

 

What we collect and store

Whilst you are visiting our site, we will record you:

• Products you've viewed: we'll use this, for example, to show products you've viewed recently
• Shipping address: we will ask you, for example, to estimate the shipping costs before placing an order!

We also use cookies to maintain the content of your order while you browse our website.

When you buy from our shop, you will be asked for information such as your name, billing address, shipping address, email address, telephone number, credit card and payment details, and other optional account information such as username and password. This information will be used for purposes such as:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Payment processing and fraud prevention
• Set up your account for our shop
• Complying with all the legal obligations we have, such as calculating taxes
• Improving our shop offers
• Send you marketing messages if you wish to receive them

If you create an account, we store your name, address, email address and telephone number, which will be used to fill in your details for future orders.

In general, we store information about you for as long as we need it for the reasons we collected it, and we are not legally obliged to keep it. For example, we will store information for as long as legally required for tax and accounting purposes. This includes your name, email address, billing and shipping address.

 

Who in our team has access

Members of our team have access to the information you provide. For example, website administrators and managers can access:

• Order information, what you bought, when you bought it and where it will be sent, and
• Customer information, such as name, email address and billing and shipping address.

Members of our team have access to this information in order to fulfil orders and provide customer support.

 

What we share with others

We share information with third parties who help us process your orders; for example the carrier that will be chosen to deliver your parcel.

This policy is effective from 1st January 2021